Privacy Policy

Overview

This Privacy Policy explains what information Dual Helix Labs collects when you use our website or place an order, how we use it, and the choices you have. We aim to collect only what we need to serve you well, and to be transparent about it.

Information we collect

We collect the information you provide and what is needed to fulfill your order:

• Contact details — your name, email address, phone number, and shipping or billing address.
• Order details — the items you purchase, order history, and order status.
• Usage data — basic technical information such as browser type, device, and pages visited, collected through cookies and analytics.

Payments are handled by our payment processor; we do not store full card numbers on our servers.

How we use your information

We use the information we collect to:

• Process, fulfill, and ship your orders.
• Provide customer support and respond to your inquiries.
• Send order confirmations, shipping updates, and service messages.
• Maintain the security of the site and prevent fraud.
• Improve our products, content, and overall experience.

Cookies & analytics

We use cookies and similar technologies to keep the site working correctly and to understand how it is used. This includes Google Analytics 4 (GA4), which provides aggregated insight into site traffic and behavior. You can control or disable cookies through your browser settings, though some features may not function properly without them.

We do not sell your data

We do not sell your personal information. We share data only with the service providers who help us operate — such as our shipping carriers, payment processor, and analytics provider — and only to the extent needed to perform their function, or when required by law.

Your choices & data requests

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, email support@dualhelixlabs.com from the address associated with your order, and we will respond within a reasonable time. You can also unsubscribe from non-essential emails at any time using the link in those messages.

Updates to this policy

We may update this Privacy Policy as our practices evolve. The current version, with its effective date, will always be posted on this page. Questions are welcome at support@dualhelixlabs.com.